Incident Details

All current information on the status of this incident.

Incident Details
Status closed
Services Impacted iVUE Connect Operations
iVUE Connect Service
Impact Level Disruption
Start Time 2026-11-02 09:47 CST
End Time 2026-11-02 10:17 CST
Description Members are currently reporting that iVUE Connect Ticket Management is down. NISC is currently investigating.
Community Post View on NISC Community
Incident Updates
Time Detail
2026-11-02 10:12:01 CST
Update: Ticket Management appears to be recovering, however NISC is continuing to review.
2026-11-02 10:23:33 CST
Update: Ticket Management has fully recovered. This issue was caused by a memory issue with the TMS database. Thank you for your patience as we worked to resolve this issue.
2026-11-02 10:30:40 CST
Update: Ticket Management continues to operate normally at this point. If you are still seeing issues with Ticket Management, please contact support. Thanks