Cloud Status

Active Events

NISC is aware that several payments channels have degraded performance. We believe this is related to yesterday's issues with our third party credit card processor. We are working with them to resolve the issue.

Started Oct. 20, 2026, 11:05 a.m.

MCM IVR Payments Payment Gateway Service Providers Smarthub

Oct. 20, 2026, 12:15 p.m.

We received an update from our processing partner. They recognize the latency issues and have further engaged with their engineering team to identify and correct the underlying cause. They do not yet have an ETA for resolution, and will continue to provide us with hourly updates. We have confirmed that this issue is also affecting some third party credit check processes due to the degraded gateway performance. The issue does lie with the credit processes, but is affected due to the root latency.

Oct. 20, 2026, 12:46 p.m.

We are beginning to see some signs of recovery, but have not yet received any confirmation to resolution. We will continue to keep this instance open, until we get verified resolution from our processing partner, and will monitor in the meantime.

Oct. 20, 2026, 2:02 p.m.

At this time we are continuing to see no issues within any payments channels. We have not yet received any response verifying the underlying issues have been identified and fixed, so we are continuing to leave this incident open until we receive that confirmation. As we await, we are continuing to monitor system performance.

Oct. 20, 2026, 3:44 p.m.

At this time, NISC continues to see no issues within any payment channels. Our credit card processor continues to work toward a permanent resolution, but at this time, NISC does not have confirmation that this in place. We will leave this incident open until we have confirmation of a permanent fix. NISC will also continue to monitor system performance until that is in place.

Operational Outage Disruption Maintenance Informational

Service

Current Status

ActivTrace

Operational

AMS

Operational

AppSuite

Operational

ASP

Operational

ASP-TrustGrid Connectivity Platform

Operational

Call to Order

Operational

Cloud Portal

Operational

Datacenter Facilities

Operational

Enterprise Data Cloud

Operational

iVUE Connect Financials

Operational

iVUE Connect Operations

Operational

iVUE Connect Service

Operational

MCM IVR Payments

Disruption

MDM

Operational

Messenger

Operational

Mosaic

Operational

NISC Community (community.nisc.coop)

Operational

NISC Website (www.nisc.coop)

Operational

Operations Analytics (OA)

Operational

Payment Gateway

Disruption

Print Services Cloud Archive

Operational

Service Providers

Disruption

Smarthub

Disruption

Telecom Measured Usage

Operational

Weather-Climate Data

Operational

Future Events

Maintenance

As part of our ongoing mission of providing reliable and secure solutions for our Members, NISC will be performing maintenance on the NISC Payment Gateway. During the maintenance window, all payment channels will be unavailable. Please see the following NISC Community post for more details: https://community.nisc.coop/member/member_resources/software-release-news/gateway/b/news/posts/nisc-payment-gateway-quarterly-maintenance-10-20-2026

Scheduled Oct. 27, 2026, 11:59 p.m.

Payment Gateway

Maintenance

As part of our ongoing mission of providing reliable and secure solutions for our Members, NISC will be performing maintenance on the cooperative cloud network infrastructure. During this maintenance window, NISC will be upgrading hardware that supports our network security platform for ASP 1.0 environments. This maintenance will cause a brief but total network outage to the ASP 1.0 environment. We expect no more than 30 minutes of downtime and will work to ensure network connectivity is fully restored during the maintenance window.

Scheduled Oct. 28, 2026, midnight

ASP ASP-TrustGrid Connectivity Platform

Service Disruption