This page provides status information on the services that are part of the Cooperative Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact NISC Support. Learn more about what's posted on the dashboard in this FAQ

Please click on the incident for more details

System Status as of 2026-02-04 14:47:46:
 
Dashboard Key
 Normal
 Resolved
 Service Outage
 Service Disruption
 Maintenance
 Informational
 Degraded Performance
Status Service 2026-01-29
Thu		 2026-01-30
Fri		 2026-01-31
Sat		 2026-02-01
Sun		 2026-02-02
Mon		 2026-02-03
Tue		 2026-02-04
Wed
ActivTrace:Normal ActivTrace
AMS:Normal AMS
AppSuite:Down AppSuite Service Disruption
Incident Description
We are currently experiencing issues with DNS/Connectivity in the ASP environment that may be causing impact on iVUE systems in the ASP environment. We are investigating and will provide updates as soon as we have more info.

Full Details
Resolved Incident
Incident (Resolved) Description
We are investigating intermittent performance issues with cloud services and AppSuite unrelated to the previous status post regarding ASP DNS. Behavior is slowness and spinning when pulling up accounts, navigating service order center, and screen to screen navigation in AppSuite. This could also impact payments and Smarthub.

Full Details
ASP:Down ASP Scheduled Maintenance
Maintenance Description
--Reposting as Maintenance-- As part of our ongoing mission of providing reliable and secure solutions for our Members, NISC will be performing maintenance on the cooperative cloud network infrastructure. Due to the redundancy built into our network infrastructure, we anticipate little to no interruption during this maintenance window.

Full Details
Service Disruption
Incident Description
We are currently experiencing issues with DNS/Connectivity in the ASP environment that may be causing impact on iVUE systems in the ASP environment. We are investigating and will provide updates as soon as we have more info.

Full Details
ASP-TrustGrid Connectivity Platform:Normal ASP-TrustGrid Connectivity Platform
Call to Order:Normal Call to Order
Cloud Portal:Normal Cloud Portal
Datacenter Facilities:Normal Datacenter Facilities
Enterprise Data Cloud:Normal Enterprise Data Cloud
iVUE Connect Financials:Down iVUE Connect Financials Service Disruption
Incident Description
We are currently experiencing issues with DNS/Connectivity in the ASP environment that may be causing impact on iVUE systems in the ASP environment. We are investigating and will provide updates as soon as we have more info.

Full Details
iVUE Connect Operations:Down iVUE Connect Operations Resolved Incident
Incident (Resolved) Description
We are currently experiencing issues with iVUE Connect Trouble Management (TMS). NISC teams are actively investigating and will post updates as available.

Full Details
Service Disruption
Incident Description
We are currently experiencing issues with DNS/Connectivity in the ASP environment that may be causing impact on iVUE systems in the ASP environment. We are investigating and will provide updates as soon as we have more info.

Full Details
iVUE Connect Service:Down iVUE Connect Service Resolved Incident
Incident (Resolved) Description
We are currently experiencing issues with iVUE Connect Trouble Management (TMS). NISC teams are actively investigating and will post updates as available.

Full Details
Service Disruption
Incident Description
We are currently experiencing issues with DNS/Connectivity in the ASP environment that may be causing impact on iVUE systems in the ASP environment. We are investigating and will provide updates as soon as we have more info.

Full Details
Resolved Incident
Incident (Resolved) Description
We are investigating intermittent performance issues with cloud services and AppSuite unrelated to the previous status post regarding ASP DNS. Behavior is slowness and spinning when pulling up accounts, navigating service order center, and screen to screen navigation in AppSuite. This could also impact payments and Smarthub.

Full Details
MCM IVR Payments:Normal MCM IVR Payments
MDM:Normal MDM
Messenger:Normal Messenger
Mosaic:Normal Mosaic
NISC Community (community.nisc.coop):Normal NISC Community (community.nisc.coop)
NISC Website (www.nisc.coop):Normal NISC Website (www.nisc.coop)
Operations Analytics (OA):Normal Operations Analytics (OA)
Payment Gateway:Normal Payment Gateway Scheduled Maintenance
Maintenance Description
--Reposting as Maintenance-- As part of our ongoing mission of providing reliable and secure solutions for our Members, NISC will be performing maintenance on the cooperative cloud network infrastructure. Due to the redundancy built into our network infrastructure, we anticipate little to no interruption during this maintenance window.

Full Details
Print Services Cloud Archive:Normal Print Services Cloud Archive
Service Providers:Normal Service Providers
Smarthub:Down Smarthub Service Disruption
Incident Description
We are currently experiencing issues with DNS/Connectivity in the ASP environment that may be causing impact on iVUE systems in the ASP environment. We are investigating and will provide updates as soon as we have more info.

Full Details
Resolved Incident
Incident (Resolved) Description
We are investigating intermittent performance issues with cloud services and AppSuite unrelated to the previous status post regarding ASP DNS. Behavior is slowness and spinning when pulling up accounts, navigating service order center, and screen to screen navigation in AppSuite. This could also impact payments and Smarthub.

Full Details
Telecom Measured Usage:Normal Telecom Measured Usage
User Services System (USS):Normal User Services System (USS)
Weather-Climate Data:Normal Weather-Climate Data
Dashboard Key
 Normal
 Resolved
 Service Outage
 Service Disruption
 Maintenance
 Informational
 Degraded Performance
Service Current Status
Service is operating normally ActivTrace Service normal
Service is operating normally AMS Service normal
An incident is currently occurring with this service AppSuite
An incident is currently occurring with this service ASP
Service is operating normally ASP-TrustGrid Connectivity Platform Service normal
Service is operating normally Call to Order Service normal
Service is operating normally Cloud Portal Service normal
Service is operating normally Datacenter Facilities Service normal
Service is operating normally Enterprise Data Cloud Service normal
An incident is currently occurring with this service iVUE Connect Financials
An incident is currently occurring with this service iVUE Connect Operations
An incident is currently occurring with this service iVUE Connect Service
Service is operating normally MCM IVR Payments Service normal
Service is operating normally MDM Service normal
Service is operating normally Messenger Service normal
Service is operating normally Mosaic Service normal
Service is operating normally NISC Community (community.nisc.coop) Service normal
Service is operating normally NISC Website (www.nisc.coop) Service normal
Service is operating normally Operations Analytics (OA) Service normal
Service is operating normally Payment Gateway Service normal
Service is operating normally Print Services Cloud Archive Service normal
Service is operating normally Service Providers Service normal
An incident is currently occurring with this service Smarthub
Service is operating normally Telecom Measured Usage Service normal
Service is operating normally User Services System (USS) Service normal
Service is operating normally Weather-Climate Data Service normal
Active Incident Timeline:
Active Incident Timeline

The active incident timeline displays all active incidents, categorized by the services they impact. Expand any incident to view a full description of the incident as well as any updates.
ID: 870 Smarthub, iVUE Connect Service, iVUE Connect Operations, iVUE Connect Financials, ASP, AppSuite


Active Maintenance Timeline:
Active Maintenance Timeline

The active maintenance timeline displays all active scheduled system maintenance activities, categorized by the services they impact. Expand any maintenance event to view a full description of the maintenance as well as any updates.
No scheduled maintenance is occurring.