Service Disruption

We received an update from our processing partner. They recognize the latency issues and have further engaged with their engineering team to identify and correct the underlying cause. They do not yet have an ETA for resolution, and will continue to provide us with hourly updates. We have confirmed that this issue is also affecting some third party credit check processes due to the degraded gateway performance. The issue does lie with the credit processes, but is affected due to the root latency.

We are beginning to see some signs of recovery, but have not yet received any confirmation to resolution. We will continue to keep this instance open, until we get verified resolution from our processing partner, and will monitor in the meantime.

At this time we are continuing to see no issues within any payments channels. We have not yet received any response verifying the underlying issues have been identified and fixed, so we are continuing to leave this incident open until we receive that confirmation. As we await, we are continuing to monitor system performance.

At this time, NISC continues to see no issues within any payment channels. Our credit card processor continues to work toward a permanent resolution, but at this time, NISC does not have confirmation that this in place. We will leave this incident open until we have confirmation of a permanent fix. NISC will also continue to monitor system performance until that is in place.

Our credit card processor implemented a hardware upgrade between 1:00 a.m. ET and 6:00 a.m. EST this morning, October 21, 2026. This corrective action is designed to further improve platform performance and support the full resolution of the issue. At 8:12 AM EST this morning, our credit card processor reported that they observed a recurrence of intermittent latency and transaction timeouts affecting some users. NISC monitoring has not shown that we have not been affected by this latency this morning at this time. NISC is currently seeing all payment channels processing as expected. NISC will continue to monitor while we work to confirm resolution with our third party processor. Until we have confirmation, this incident will remain open.

Our third party processor continues to take additional fix actions as potential causes are identified. Their technical teams remain actively engaged and continue to closely monitor performance and service stability while investigating the recurrence for additional corrective actions. While investigations continue for full service restoration, some users may continue to experience sporadic latency and transaction timeouts.

Our credit card processing partner's monitoring has not detected any current on-going latency. They continue to monitor and investigate multiple work streams to identify any additional corrective actions necessary to ensure full restoration. Their technical teams remain actively engaged and continue to closely monitor performance and service stability while investigating the recurrence for additional corrective actions. Investigations continue for full service restoration. While there is no current latency, due to the sporadic nature, some users may continue to experience sporadic latency and transaction timeouts.

Since completing the hardware upgrades, our processor has observed improved overall performance, including a reduction in the frequency and duration of latency and transaction timeouts. They are however seeing isolated and very sporadic occurrences still continuing. They are continuing to monitor environments and conduct end-to-end reviews to identify any additional anomalies that may be contributing to the intermittent behavior and determine whether further remediation actions are required. Due to the intermittent nature of the issue, some users may continue to experience sporadic latency or transaction timeouts. We will continue monitoring all aspects from NISC and provide updates as they become available.