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Service Disruption

One or more systems are experiencing issues

Active Events
Disruption
We are currently experiencing issues within Payments Gateway, IVR, SmartHub, and Pay Now. We are working to resolve this issue as soon as possible and will continue to provide further updates as soon as they are available.
Started Oct. 19, 2026, 10:52 a.m.
MCM IVR Payments Payment Gateway Smarthub
Oct. 19, 2026, 11:45 a.m.
This issue has been resolved as of 11:20 Central. We will continue monitoring performance and apologize for the inconvenience. We will provide a post mortem report once all analysis on the issue has been completed.
Oct. 19, 2026, 1:14 p.m.
Gateway Timeout issues have resurfaced as of 1:04pm CT. Teams are investigating.
Oct. 19, 2026, 1:57 p.m.
One of our processing partners is experiencing latency issues that is causing functionalities in NISC's software to be degraded. NISC is working with them to resolve the issue as soon as possible.
Oct. 19, 2026, 3:13 p.m.
Our partner has taken some corrective actions and we are seeing progress on some solutions. However, there is still an ongoing issue that our partner is working to resolve. We unfortunately have no ETA at this time. The partner is providing us with an update every hour, and we will continue to work with them until the issues are fully resolved. We apologize for and understand the critical nature of this issue and the impact it is having on your operations. Please know that resolving it is our top priority. We will share any new information as soon as we receive it. Thank you for your patience and understanding.
Oct. 19, 2026, 3:28 p.m.
Our partner has finalized changes and we have seen processing begin returning to normal. We will continue to monitor performance throughout the end of the business day and if things continue to remain normal, will close this incident at that time.
Service Status
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Operational Outage Disruption Maintenance Informational
Service
Current Status
ActivTrace
Operational
AMS
Operational
AppSuite
Operational
ASP
Operational
ASP-TrustGrid Connectivity Platform
Operational
Call to Order
Operational
Cloud Portal
Operational
Datacenter Facilities
Operational
Enterprise Data Cloud
Operational
iVUE Connect Financials
Operational
iVUE Connect Operations
Operational
iVUE Connect Service
Operational
MCM IVR Payments
Disruption
MDM
Operational
Messenger
Operational
Mosaic
Operational
NISC Community (community.nisc.coop)
Operational
NISC Website (www.nisc.coop)
Operational
Operations Analytics (OA)
Operational
Payment Gateway
Disruption
Print Services Cloud Archive
Operational
Service Providers
Operational
Smarthub
Disruption
Telecom Measured Usage
Operational
Weather-Climate Data
Operational
Future Events
Maintenance
As part of our ongoing mission of providing reliable and secure solutions for our Members, NISC will be performing maintenance on the NISC Payment Gateway. During the maintenance window, all payment channels will be unavailable. Please see the following NISC Community post for more details: https://community.nisc.coop/member/member_resources/software-release-news/gateway/b/news/posts/nisc-payment-gateway-quarterly-maintenance-10-20-2026
Scheduled Oct. 20, 2026, 11:59 p.m.
Payment Gateway
Maintenance
As part of our ongoing mission of providing reliable and secure solutions for our Members, NISC will be performing maintenance on the cooperative cloud network infrastructure. During this maintenance window, NISC will be upgrading hardware that supports our network security platform for ASP 1.0 environments. This maintenance will cause a brief but total network outage to the ASP 1.0 environment. We expect no more than 30 minutes of downtime and will work to ensure network connectivity is fully restored during the maintenance window.
Scheduled Oct. 28, 2026, midnight
ASP ASP-TrustGrid Connectivity Platform