Incident Details

All current information on the status of this incident.

Incident Details
Status closed
Services Impacted iVUE Connect Operations
iVUE Connect Service
Impact Level Disruption
Start Time 2026-10-27 10:50 CDT
End Time 2026-10-27 11:43 CDT
Description Members are currently reporting that Ticket Management is down. NISC is currently investigating.
Community Post View on NISC Community
Incident Updates
Time Detail
2026-10-27 11:15:46 CDT
We are seeing that systems are recovering at this point. Please contact support if you are still seeing issues.
2026-10-27 11:25:46 CDT
Update: We are seeing some lingering issues, yet. NISC is investigating.
2026-10-27 11:49:20 CDT
This issue has been resolved and Members are reporting that tickets are now loading. Please contact support if you are still seeing issues. Thanks for your patience as we worked to resolve this issue.
2026-10-27 12:17:55 CDT
Update: Ticket Management is continuing to operate normally. This issue was caused by a memory issue with the TMS database. Thank you for your patience as the NISC team worked to resolve this issue.