Time
Detail
2026-10-20 12:15:55 CDT
We received an update from our processing partner. They recognize the latency issues and have further engaged with their engineering team to identify and correct the underlying cause.
They do not yet have an ETA for resolution, and will continue to provide us with hourly updates.
We have confirmed that this issue is also affecting some third party credit check processes due to the degraded gateway performance. The issue does lie with the credit processes, but is affected due to the root latency.
2026-10-20 12:46:30 CDT
We are beginning to see some signs of recovery, but have not yet received any confirmation to resolution. We will continue to keep this instance open, until we get verified resolution from our processing partner, and will monitor in the meantime.
2026-10-20 14:02:27 CDT
At this time we are continuing to see no issues within any payments channels. We have not yet received any response verifying the underlying issues have been identified and fixed, so we are continuing to leave this incident open until we receive that confirmation.
As we await, we are continuing to monitor system performance.
2026-10-20 15:44:40 CDT
At this time, NISC continues to see no issues within any payment channels. Our credit card processor continues to work toward a permanent resolution, but at this time, NISC does not have confirmation that this in place. We will leave this incident open until we have confirmation of a permanent fix. NISC will also continue to monitor system performance until that is in place.
