Time
Detail
2026-10-19 11:45:35 CDT
This issue has been resolved as of 11:20 Central. We will continue monitoring performance and apologize for the inconvenience. We will provide a post mortem report once all analysis on the issue has been completed.
2026-10-19 13:14:53 CDT
Gateway Timeout issues have resurfaced as of 1:04pm CT. Teams are investigating.
2026-10-19 13:57:13 CDT
One of our processing partners is experiencing latency issues that is causing functionalities in NISC's software to be degraded. NISC is working with them to resolve the issue as soon as possible.
2026-10-19 15:13:32 CDT
Our partner has taken some corrective actions and we are seeing progress on some solutions. However, there is still an ongoing issue that our partner is working to resolve. We unfortunately have no ETA at this time. The partner is providing us with an update every hour, and we will continue to work with them until the issues are fully resolved.
We apologize for and understand the critical nature of this issue and the impact it is having on your operations. Please know that resolving it is our top priority.
We will share any new information as soon as we receive it. Thank you for your patience and understanding.
2026-10-19 15:28:03 CDT
Our partner has finalized changes and we have seen processing begin returning to normal. We will continue to monitor performance throughout the end of the business day and if things continue to remain normal, will close this incident at that time.
2026-10-19 17:00:04 CDT
We have seen processes remain at normal for the last couple of hours. We again apologize for the issues, and please reach out to your support team if you have any issues.
As we continue working with our processing partner we will provide a post mortem report on today's disruptions.
