Incident Details

All current information on the status of this incident.

Incident Details
Status closed
Services Impacted iVUE Connect Operations
iVUE Connect Service
Impact Level Disruption
Start Time 2026-09-30 12:40 CDT
End Time 2026-09-30 13:48 CDT
Description Members are reporting errors related to an issue with Asset Management. The NISC team is currently investigating.
Community Post View on NISC Community
Incident Updates
Time Detail
2026-09-30 13:48:48 CDT
Update: Members may see issues with Service Orders and Provisioning related to this incident. The NISC team is continuing to actively investigate this issue.
2026-09-30 13:56:13 CDT
Update: We have identified the issue and restarted a cloud service for Assessment Management. We are seeing recovery and no errors since 1:48pm CT. We are actively monitoring.
2026-09-30 14:01:46 CDT
Update: Members are reporting that the issue has been resolved. Please contact support if you are still seeing any issues related to this incident. We are continuing to actively monitor.
2026-09-30 14:15:04 CDT
Update: Closing this incident. We will continue to investigate the root cause of this issue. Our apologies for the service disruption.