This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
MCM IVR Payments
|
| Impact Level | N/A |
| Start Time | 2026-04-22 14:58 CDT |
| End Time | 2026-04-22 18:05 CDT |
| Description | The payment processor for MCM IVR payments is currently experiencing an outage, other payment channels should continue to operate normally.. We have turned off the ability to start a payment while we work with the processor to try and restore their service. |
| NISC Community post | Click here for more details |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2026-04-22 16:15:32 CDT | Payment processor for MCM IVR continues to work to restore service. |
| 2026-04-22 16:48:48 CDT | NISC continues to work with Payment Processor to restore service. |
| 2026-04-22 18:06:21 CDT | MCM IVR Payments have been re-enabled. Service at our Payment Processor has been restored. Team continues to monitor system health to make sure issues have been resolved. |
| 2026-04-22 18:53:18 CDT | MCM IVR Payments continue show successful processing. Closing incident. |