Incident Details

This page contains all current information on the status of this incident.

Incident Details
Incident Status closed
Services Impacted Messenger
Impact Level N/A
Start Time 2026-04-14 13:53 CDT
End Time 2026-04-14 16:53 CDT
Description ATTN: We are currently investigating issues with Messenger reports. We are seeing messages going out successfully.
NISC Community post Click here for more details
Incident Updates
Time Detail
2026-04-14 15:18:39 CDT Users could see intermittent errors with Messenger reports, message history searches, and event history searches as we work on the issue. Message delivery is not impacted.
2026-04-14 15:53:05 CDT We are still working to resolve this issue. Users could see intermittent errors with Messenger reports, message history searches, and event history searches including approving messages. Message delivery is not impacted.
2026-04-14 16:28:34 CDT We’re continuing to work toward a full, permanent fix. Messenger reporting issues are intermittent based on volume of activity. Message delivery remains fully functional
2026-04-14 16:53:41 CDT The underlying process that had been failing is now running normally again, and the issue appears to be resolved. We’re continuing to monitor system performance closely to ensure everything remains stable.