This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
Payment Gateway
MCM IVR Payments |
| Impact Level | N/A |
| Start Time | 2026-03-23 09:45 CDT |
| End Time | 2026-03-23 11:15 CDT |
| Description | We are investigating payments failing to post to NISC's Payment Gateway. |
| NISC Community post | Click here for more details |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2026-03-23 11:02:44 CDT | NISC teams continue to work on resolution. We will post another update in the next 15-30 minutes. Noting this issue can impact payments from SmartHub as well. |
| 2026-03-23 11:21:22 CDT | Members are reporting successful posting of payments as of 11:17am CT. We are continuing to monitor. |
| 2026-03-23 11:48:01 CDT | Payment Gateway and IVR Payments are processing normally. Postmortem to be posted on the NISC Community. We will provide updates to questions on the Community post associated with this incident. |