| 2025-03-31 10:51:22 CDT |
It appears there is an outage with our third party partner. We believe all inbound calls in Multi Channel Messenger SecurePay IVR are currently failing. We apologize for the inconvenience and we are working diligently to get this resolved. |
| 2025-03-31 12:21:39 CDT |
The issue with our third-party provider has been identified. While we do not have an immediate ETA, users may notice some recovery of the system. We will continue to post updates as we receive them. |
| 2025-03-31 12:43:15 CDT |
We are starting to see normal traffic for MCM-Payments since approximately 11:45 CST. There may still be intermittent failures as the system continues to recover. We will post once we receive confirmation the system has fully recovered. |
| 2025-03-31 13:31:18 CDT |
NISC's IVR provider has identified and applied changes to address issues with inbound calls to MCM IVR Payments. Payments are showing as successfully going through and the team is observing normal traffic again. Team continues to monitor to ensure all issues have been resolved. |
| 2025-03-31 15:54:02 CDT |
MCM IVR Payments has continued to show normal operations and payments have continued to process successfully since last update. Closing incident out. |
