Incident Details

All current information on the status of this incident.

Incident Details
Status closed
Services Impacted iVUE Connect Service
Impact Level Disruption
Start Time 2021-11-29 15:00 CST
End Time 2021-12-03 13:00 CST
Description NISC teams are researching an elevated rate of "forced log out" events in Ivue Connect Service. This is impacting users sporadically, and in most cases, re-logging into the application is successful.

The backend symptoms have been identified, and workarounds are currently being developed to reduce the impact to users.

Community Post View on NISC Community
Incident Updates
Time Detail
2021-11-30 10:01:13 CST
Teams are continuing to monitor "forced log out" events. Research is still ongoing for a permanent fix. Updates will be posted here as more information is available
2021-12-03 13:25:38 CST
Root cause: A configuration item was introduced that caused an out of memory condition under a specific set of events. This condition was captured by our alerts, adjusted and resolved.

Additional platform improvements are being discussed which should more rapidly protect from future similar situations. Automated response systems helped minimize the impact of this incident. As always, we appreciate your patience and understanding as NISC members during unexpected circumstances.