Incident Details

This page contains all current information on the status of this incident.

Incident Details
Incident Status closed
Services Impacted iVUE Connect
Impact Level Service Disruption
Start Time 2021-11-29 15:00 CST
End Time 2021-12-03 13:00 CST
Description NISC teams are researching an elevated rate of "forced log out" events in Ivue Connect Service. This is impacting users sporadically, and in most cases, re-logging into the application is successful.

The backend symptoms have been identified, and workarounds are currently being developed to reduce the impact to users.

NISC Community post Click here for more details
Incident Updates
Time Detail
2021-11-30 10:01:13 CST Teams are continuing to monitor "forced log out" events. Research is still ongoing for a permanent fix. Updates will be posted here as more information is available
2021-12-03 13:25:38 CST Root cause: A configuration item was introduced that caused an out of memory condition under a specific set of events. This condition was captured by our alerts, adjusted and resolved.

Additional platform improvements are being discussed which should more rapidly protect from future similar situations. Automated response systems helped minimize the impact of this incident. As always, we appreciate your patience and understanding as NISC members during unexpected circumstances.