Incident Details

All current information on the status of this incident.

Incident Details
Status closed
Services Impacted Service Providers
Impact Level Outage
Start Time 2018-10-23 08:00 CDT
End Time 2018-10-24 11:28 CDT
Description NISC is aware of the VeriFone 925 Point issue that members are experiencing this morning. We are working with Verifone to determine why some 925s are affected and some are not. NISC is also working to determine the steps to resolve. Once those steps are identified, this incident status will be updated with a community link.


This is strictly a VeriFone 925 Point issue, as the VeriFone 805 devices are working as expected. This does NOT effect any other payment channels.
Community Post View on NISC Community
Incident Updates
Time Detail
2018-10-23 10:23:39 CDT
Please seen an update on this issue on the NISC community here:

https://community.nisc.coop/community/member/support/cis/payments_cash_register/blog/2018/10/23/verifone-mx925-devices-with-point-software-experiencing-communications-errors

2018-10-23 18:14:57 CDT
Please see the latest update for this incident on the NISC Community here: https://community.nisc.coop/community/member/support/cis/payments_cash_register/blog/2018/10/23/verifone-mx925-issue-has-been-identified
2018-10-24 07:55:57 CDT
Issues with some Verifone 925s continue this morning, it will be hit and miss until the issue is fully resolved. First Data has to update their Chandler office servers with new CAPK keys as outlined in the community post referenced in the last update. NISC is working on getting an answer from First Data on resolution time.
2018-10-24 09:13:29 CDT
First Data has indicated their Chandler server has been updated with the new Verifone CAPK encryption key, so if you still have MX925 devices that are not working please reboot them. If the device doesn’t show the welcome screen or if payments do not process please contact your support team.

Please see this community post thread for more information:

https://community.nisc.coop/community/member/support/cis/payments_cash_register/blog/2018/10/23/verifone-mx925-issue-has-been-identified
2018-10-24 11:28:35 CDT
Now that the First Data servers have been updated with the latest Verifone encryption keys, we are closing this incident. There may be additional steps you need to take on your Verifone device. Please check the interactions in the NISC community post below.

https://community.nisc.coop/community/member/support/cis/payments_cash_register/blog/2018/10/23/verifone-mx925-issue-has-been-identified?et=blogs.comment.created#comment-24040