This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
Smarthub
MCM IVR Payments Payment Gateway |
| Impact Level | Service Outage |
| Start Time | 2018-01-03 11:43 CST |
| End Time | 2018-01-03 12:54 CST |
| Description | Response times are very slow for the Payment Gateway and as a result some Smarthub screens as of 11:44am central time. Updates will be posted here. |
| NISC Community post | Click here for more details |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2018-01-03 12:20:05 CST | The NISC payment gateway is down which is affecting all payment channels including Securepay. Updates will be posted here. |
| 2018-01-03 12:23:31 CST | Securepay users will be getting busy signals while we work through the payment gateway issues. Updates will be posted here. |
| 2018-01-03 12:32:24 CST | The Payment Gateway is up for Smarthub and Cash register but we still have SecurePay down. Will post updates here. |
| 2018-01-03 12:32:24 CST | The Payment Gateway is up for Smarthub and Cash register but we still have SecurePay down. Will post updates here. |
| 2018-01-03 12:44:11 CST | SecurePay has been up for some users since 12:20pm central time but they could not make payments on any channel until 12:26pm central time. All payment channels are functional at this time. We will continue to monitor. |
| 2018-01-03 12:54:17 CST | All Payment channels are functional as of 12:26pm central time. NISC had to disable online reports to reduce load on the payment gateway. NISC is planning a fix to allow online reporting during peak times in an upcoming update. Closing incident. |