Incident Details

All current information on the status of this incident.

Incident Details
Status closed
Services Impacted MCM IVR Payments
Payment Gateway
Smarthub
Impact Level Outage
Start Time 2018-01-03 11:43 CST
End Time 2018-01-03 12:54 CST
Description Response times are very slow for the Payment Gateway and as a result some Smarthub screens as of 11:44am central time. Updates will be posted here.
Community Post View on NISC Community
Incident Updates
Time Detail
2018-01-03 12:20:05 CST
The NISC payment gateway is down which is affecting all payment channels including Securepay. Updates will be posted here.
2018-01-03 12:23:31 CST
Securepay users will be getting busy signals while we work through the payment gateway issues. Updates will be posted here.
2018-01-03 12:32:24 CST
The Payment Gateway is up for Smarthub and Cash register but we still have SecurePay down. Will post updates here.
2018-01-03 12:32:24 CST
The Payment Gateway is up for Smarthub and Cash register but we still have SecurePay down. Will post updates here.
2018-01-03 12:44:11 CST
SecurePay has been up for some users since 12:20pm central time but they could not make payments on any channel until 12:26pm central time. All payment channels are functional at this time. We will continue to monitor.
2018-01-03 12:54:17 CST
All Payment channels are functional as of 12:26pm central time. NISC had to disable online reports to reduce load on the payment gateway. NISC is planning a fix to allow online reporting during peak times in an upcoming update. Closing incident.