Cooperative Cloud Status Dashboard FAQ
This page provides answers to frequently asked questions about the Cooperative Cloud Status Dashboard.
What type of status information can I find on the dashboard home page?
The Cooperative Cloud Status Dashboard provides status information on services that are part of the Cooperative Cloud Platform. Status can include service disruptions, outages, or informational messages about a temporary issue.
How do I see more details on an incident?
If you click on the incident in the summary table and click on "Full Details", it will take you to the page displaying all of the details that have been posted for an incident.
What if I’m experiencing an issue, but I don’t see it reflected on the dashboard?
The issue may be isolated to your site, or it may be impacting a limited number of customers. You can contact NISC Support about any issues you’re experiencing that aren’t listed on the dashboard.
Who updates the dashboard?
The Cooperative Cloud Platform Support team monitors the status of services using many different tools and updates the dashboard in the event of a widespread issue. If needed, they’ll post a detailed incident analysis report after an incident has been resolved.
Can I receive email alerts from the Cooperative Cloud Status Dashboard?
Posts to the Cooperative Cloud Status Dashboard are also posted on the NISC Community Hosted Infrastructure & Operations site. Please follow this NISC Community site to get email notifications: Hosted Infrastructure & Operations. This site will also contain important updates and information for all hosted and cloud services.
Updates will be posted as comments to this blog post within the Community. To receive email notifications on those updates, please visit this post in the Community and click Turn Comment Notifications On found under Blog Post Actions in the right column.
Cooperative Cloud Status Dashboard FAQ
This page provides answers to frequently asked questions about the Cooperative Cloud Status Dashboard.
What type of status information can I find on the dashboard home page?
The Cooperative Cloud Status Dashboard provides status information on services that are part of the Cooperative Cloud Platform. Status can include service disruptions, outages, or informational messages about a temporary issue.
How do I see more details on an incident?
If you click on the incident in the summary table and click on "Full Details", it will take you to the page displaying all of the details that have been posted for an incident.
What if I’m experiencing an issue, but I don’t see it reflected on the dashboard?
The issue may be isolated to your site, or it may be impacting a limited number of customers. You can contact NISC Support about any issues you’re experiencing that aren’t listed on the dashboard.
Who updates the dashboard?
The Cooperative Cloud Platform Support team monitors the status of services using many different tools and updates the dashboard in the event of a widespread issue. If needed, they’ll post a detailed incident analysis report after an incident has been resolved.
Can I receive email alerts from the Cooperative Cloud Status Dashboard?
Posts to the Cooperative Cloud Status Dashboard are also posted on the NISC Community Hosted Infrastructure & Operations site. Please follow this NISC Community site to get email notifications: Hosted Infrastructure & Operations. This site will also contain important updates and information for all hosted and cloud services.
Updates will be posted as comments to this blog post within the Community. To receive email notifications on those updates, please visit this post in the Community and click Turn Comment Notifications On found under Blog Post Actions in the right column.
