This page contains all current information on the status of this incident.
| Incident Details | |
|---|---|
| Incident Status | closed |
| Services Impacted |
Smarthub
|
| Impact Level | Degraded Performance |
| Start Time | 2022-07-05 10:54 CDT |
| End Time | 2022-07-05 16:42 CDT |
| Description | NISC's monitoring shows some longer than expected latency for some Smarthub users. The NISC team is investigating. Updates will be posted here. |
| NISC Community post | Click here for more details |
| Incident Updates | |
|---|---|
| Time | Detail |
| 2022-07-05 11:39:29 CDT | Smarthub response times have improved as of 11:18am central time. The NISC team continues to monitor. |
| 2022-07-05 11:51:34 CDT | Smarthub response times continue to improve. More users should see improvement. The NISC team continues to monitor and adjust. Updates will be posted here. |
| 2022-07-05 12:27:53 CDT | Smarthub response times continue to be good and have been for most users since 11:18am central time. Closing this incident |
| 2022-07-05 13:14:58 CDT | NISC monitoring shows that Smarthub latency has bumped up higher for some users as of 1:01pm CT. Not to the extent it did at 10:54am but some users will notice the impact. The NISC team is making adjustments now. Updates will be posted here. |
| 2022-07-05 13:35:05 CDT | Smarthub response times continue to be high and in some cases timing out for some users. The NISC team is working on the issue. Updates will be posted here. |
| 2022-07-05 13:54:51 CDT | Smarthub response times have improved but aren't where they need to be yet. Some users are seeing delayed response from Smarthub. The NISC team continues to make adjustments. Updates will be posted here. |
| 2022-07-05 14:19:09 CDT | Smarthub response times are much improved and in normal range for most users as of 2:07pm central time. The NISC team continues to monitor. Updates will be posted here. |
| 2022-07-05 16:42:58 CDT | Smarthub response times have been good since 2:07pm CT. Closing this incident. The NISC team has identified some short term and long term action items as a result of today's response issues. Some of the short term action items have already been completed and additional preventative actions will be taken this evening. |