Incident Details

This page contains all current information on the status of this incident.

Incident Details
Incident Status closed
Services Impacted Mosaic
Impact Level Degraded Performance
Start Time 2021-11-17 06:00 CST
End Time 2021-12-20 07:10 CST
Description We are investigating degraded performance with Mosaic after last night's upgrade. We will post updates here as we have them.

Thank you for your patience.
NISC Community post Click here for more details
Incident Updates
Time Detail
2021-11-17 09:03:09 CST We are continuing to investigate and are still seeing degraded performance with Mosaic. We may have to perform maintenance this evening to allocate additional resources where needed.

We will keep everyone updated on our continued plan.
2021-11-17 12:49:27 CST We continue to investigate the degraded performance issues.

Thank you for your continued patience.
2021-11-17 15:26:33 CST We are going to proceed with making some resource changes at 7:30PM Central this evening. Maintenance should be under 30 minutes; however, Mosaic will be unavailable during this time.
2021-11-18 11:00:05 CST Sorry for the delayed posting. Resources were adjusted last night and this morning and while they have made some improvements to performance, we are still investigating an issue that is causing sporadic slowness when logging into Mosaic.

After getting logged into Mosaic, performance is normal.
2021-11-18 16:24:41 CST We appreciate your patience and are continuing to investigate the known slowness issues with logging into Mosaic.
2021-11-29 13:19:28 CST We apologize for the lack of updates on this incident; however, we are still working on a solution to the initial slowness when launching Mosaic.

We will post an update to the incident when we have a solution.
2021-12-03 16:10:04 CST We again apologize that the slowness of launching Mosaic has not been resolved.

We have identified the issue and have a hopeful solution that will require additional testing. We will urgently, but diligently work to verify that this solution will not have any adverse affects on Mosaic before proceeding with implementing the solution on our production systems.
2021-12-20 08:12:57 CST A solution for the Mosaic login slowness was implemented on the production Mosaic systems this morning.

We will continue to monitor this incident.
2021-12-20 15:50:59 CST We are closing this incident. Thank you for your continued patience as we worked through this issue.